Mansour Mohammed Mastan

- Responding to customers who report issues with their website and handling/debugging issues (in a timely manner!)
- Fielding and recording feature requests.
- Testing bug reports locally, and when confirmed passing them to the development team with detailed instructions.
- Pre-release quality assurance testing for updates and new releases.
- Updating and creating tutorials and documentation.
- Writing code snippets to solve one-off problems.
- Helping customers manage/update content or help determine where changes need to be made at.
- Provide knowledgeable recommendations for solutions to handle customer feature requests.
- Regular management of site updates from third-party plugins/themes and WordPress Core.
-  Delegate and prioritize support tickets while working satisfactorily to resolve them as quickly as manageable.

• Coding  and Modifying exiting/custom plugin/theme to full-filling the requirements.
• Working closely with top level management and fulfilling their requirements.
• Building successful landing pages for webinars, events.
• Maximising the lead by optimising website flow and algorithm.
• Taking responsibility for achieving goals and targeted revenue. 
• Ensures all items are properly reviewed by internal compliance and adheres to brand philosophy and style guidelines
• Ensuring hardware and software work properly without errors.
• Develops new website features and seeks out existing solutions to meet client needs
• Increasing the security for blocking ransomware and malware threads.
• Exhibits follow-up skills in order to ensure projects are completed accurately, timely and within budget constraints
• Maintaining a thorough understanding of how user flow that are constructed and generating leads
• Implements designed layout with attention to details such as style and size of type, photographs, graphics, animation, etc. for the web and various other media

• Working with SERVICE NOW (SNOW) Ticket assignment flow. 
• User interface troubleshooting (HTML, CSS, JavaScript)
• WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts)
• Completing Plugin and theme installation as per requirement.
• Working on Database Management (MySQL)
• Excel Customer service via email
• Fixing Core Wordpress Architecture based upon the requirement. 
• Fixing Bugs based upon the requirement
• Customizing the WordPress based upon the Ticket description.
• Keeping the steady state of  10 Star Rating in all Ticket reviews.
• Obeying strict rules of WWPS and Maximizing the Productive on it.
• Responsible for developing a higher level of WordPress support training
• Responsible for being a central escalation point for multiple types of issues, helping the support team teach the customers to make use of the appropriate tools and plugins for their specific situations, as well as helping them diagnose to fix plugins, themes and other miscellaneous issues.
• Responsible for reviewing WP technical content (blog post, website page, PR release, etc)
• Working closely with the Help channel, Escalation team, and OCEO Tickets
• Weekly Team meeting sharing the thought process and performance improvement.

• Evaluate and implement new programming languages and technologies. Provide life-cycle management for software and code
• Assist and collaborate with other staff on technical matters. Conduct security reviews of applications written by other developers
• Implement and maintain content management systems (primarily WordPress, some Drupal), including installation, configuration, troubleshooting, and creation of custom SLS plugins and content types. Develop and deploy upgrade/migration plans for content management systems
• Develop and deploy web applications and client-side web interface components that interact with relational database management systems that integrate with Stanford's web, authentication, and authorization infrastructure
• Architect, implement and manage web-based applications, databases, and interfaces from initial architecture through development, test, and deployment
• Other duties may also be assigned
• Design, coordinate and troubleshoot integrations, components, and infrastructures to run an enterprise-class website
• Ethereum - Creating of Smart Contracts and Token Generations for ICO
• Developing Core Wordpress Architecture based upon the requirement
• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Working Deep on Woocommerce from initial stage to the final stage
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Handling and Managing Client Call and Updating the Status of daily report
• Working close with Sale's team in terms of marketing algorithms with SEO and Re-marketing Tags
• Agile Methodology: Successful completing individual stories in the team and reaching the target before end of  each sprint duration to reach maximum client satisfaction.

• Energetic marketing graduate passionate about Internet marketing as well as technical SEO. Skilled in project management with strong foundations in data visualization and research.
• Introduced, negotiated, and implemented partnership with display, social, and content agencies; manage digital channels and provide performance update on a quarterly basis
• Seeking to leverage skills in data analysis and result tracking as an SEO Analyst at Google.
• Improved organic search rankings from page 3 to Top 5 for 10+ high-competition keywords for a leading ecommerce brand and increased their organic traffic by 21%. Seeking to leverage exemplary project management skills, data analysis skills, and broad technical SEO knowledge as an SEO Strategist at Google.
• Prepare website proposals to present to clients.
• Provide technical support to clients.
• Act as the company expert in creating PPC and Google AdWords campaigns to be integrated with new website builds.
• Customize themes to meet clients’ requirements.
• Manage a user guide to help clients understand site features and management of a website to increase visitor satisfaction.
• Work on a new mobile development project to expand the company into mobile website development services.
• Implemented code daily using Apache Velocity as well as Nginx engine, JavaScript/JQuery, HTML5, CSS3, using content management systems such as Wordpress.
• Working with SEO and SEM for boosting project indexing and ranking
• Focusing on maximum renewals and other supports to maintain revenue growth.
• Creating user engagements and other fun activities to support the reach.
• Manage the timely handling, follow-up and nurturing of Marketing-generated responses from customers/prospects for the Watson Analytics
• Provide the highest level of customer support and service

• Build client websites with WordPress.
• Modify the existing code as needed.
• Troubleshoot themes and plugins.
• User interface troubleshooting (HTML, CSS, JavaScript)
• WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts)
• Completing Plugin and theme installation as per requirement.
• Working on Database Management (MySQL)

Fundamentals of Information & Computer Technology, Operation System (Windows-DOS), Ms-Office (Word-Excel-PowerPoint), Programming Languages(C & C++), Coral Draw & Photoshop, Web Page Designing.

Computer Science Engineering is an Under Graduation Degree (UG)  involving in designing, implementation, management and deployment activities of both hardware and software products.

I received the Best Performer Award for exceeding the goal for Black Friday sales while maintaining the highest level of customer satisfaction.

An innovation activity to bring out your thoughts and ideas on what can be built into the product to bring out more value to the customers and eventually fueling the product growth.

On May 2019, I was ranked #1 in the entire Godaddy WPPS Global Team for closing the highest tickets with excellent reviews.

On behalf of over a billion users, Facebook Team thank me for responsible disclosure of a security vulnerability on mobile version and also have awarded a worth of $500.